---
title: "What is the Tech Request Portal?"
slug: video-tech-request-portal
section: Video Library
status: stable
description: "Picture this, something at work stops working, or you have a brilliant idea, or a new teammate needs access on their very first day."
last-updated: 2026-10-07
---

# What is the Tech Request Portal?

Video: What is the Tech Request Portal? (1:57) — /docs/video-tech-request-portal

- Answers: How do I ask the technology team for help with the Tech Request Portal
- Audience: engineering; program scope: all programs
- Visibility: staff; last verified 2026-11-06; owner platform-team

Chapters:
- 0:00 The problem — /docs/video-tech-request-portal?t=0
- 0:17 The front door to the technology team — /docs/video-tech-request-portal?t=17
- 0:27 Signing in — /docs/video-tech-request-portal?t=27
- 0:36 Four kinds of request — /docs/video-tech-request-portal?t=36
- 1:05 After you submit — /docs/video-tech-request-portal?t=65
- 1:23 Safety checks for bigger requests — /docs/video-tech-request-portal?t=83
- 1:36 What does not go here — /docs/video-tech-request-portal?t=96
- 1:46 One door, one place — /docs/video-tech-request-portal?t=106

## Transcript

Picture this, something at work stops working, or you have a brilliant idea, or a new teammate needs access on their very first day. Who do you tell? And how do you know anyone actually saw it? That's why we have the Tech Request Portal. Think of it as the front door to the technology team, one website where any staff member can ask for help and know it landed in the right place. Getting in is simple. You sign in with your regular work account, Google or Microsoft. No new password to remember, and only company staff can come through the door. Then you choose one of four options. First, bug. That's when something we built is broken or showing the wrong results. Second, improvement. It works today, but it can be faster, cheaper, or easier. Third, idea. Something brand new that doesn't exist yet. And fourth, DevOps. That's when you need someone to take an action, like resetting a login, setting up a new team member, or putting new software live. Once you hit submit, the portal does the paperwork for you. Your request becomes a task on the technology team's board in Asana, and you get a confirmation email. Nothing gets lost in a chat thread or buried in someone's inbox. Bigger requests have safety checks built in. To put new software live, only approved people can ask. It won't run while changes are paused for a freeze, and for the real live system, you have to type the service's name to confirm. One thing to note, laptops, printers, and email problems don't go here. Those still go to the IT help desk. So, something broken, something to improve, something new, or something to do. One door, one place, the tech request portal.